Patrick O’Donovan TD, Minister of State with special responsibility for Public Procurement, Open Government, and eGovernment at the Department of Finance and the Department of Public Expenditure and Reform, congratulated the team responsible for the completion of the Payroll Shared Services Project.

Minister O’Donovan said “The completion of the Payroll Shared Services Project by the National Shared Services Office over the last four years is a huge achievement for all those involved and for everyone who supported this project to its successful conclusion. The establishment of the Payroll Shared Services operation has contributed to the creation of a more responsive and agile public service.”

In 2013, the provision of payroll shared services began and services were rolled out on a phased basis to groups of Government departments and offices. By the end of 2015, Payroll Shared Services had 33,000 payees, rising to 124,500 payees (of whom 60,000 are pensioners) by the completion of set up in December 2017.

Payroll Shared Services has replaced 18 payroll centres that had different versions of payroll systems with one function operating on a single technology platform. This has standardised the administration of payroll, pensions, and travel and expenses across the civil and public service.

Originally set up within the Department of Public Expenditure and Reform, Secretary General Robert Watt said he acknowledged the achievement of the Payroll Shared Services project team and its importance as part of the digital and innovation agenda for the public service, supporting the development of data driven, evidence-based policy formulation.

In 2017, Payroll Shared Services made 3.4 million payroll payments to the value of €4.2 billion. The payroll shared services operation is based across three locations with offices in Tullamore, Killarney and Galway.

CEO of the NSSO, Hilary Murphy-Fagan said: “It’s important that we recognise the talent, commitment and dedication of our civil servants and their willingness to innovate and seek better ways of working”,

‘Payroll Shared Services has delivered significant benefits for the civil service, including the first online system for public service travel and expenses claims, which enables payments to be processed within a week. In addition, online payslips are provided to payees, and there is immediate access to payroll information, including downloadable P60 forms. This is a significant change from the hard-copy payslips and paper-based receipts of the past.’

Ms Murphy-Fagan also spoke about the dedication of NSSO staff, saying ‘I am extremely proud of the team who led and delivered this project and all those working in operations who worked very hard to support the smooth delivery. The dedication and focus of both existing and past members of the payroll project team, their NSSO colleagues and the support of the Steering Board made it possible to deliver this ambitious programme of change.’



Notes for Editors:

  • Payroll Shared Services is part of the National Shared Services Office (NSSO), a statutory office, established on 1st of January 2018. From 2013 to 2017 the NSSO was an administrative unit within the Department of Public Expenditure and Reform.
  • The NSSO is responsible for Shared Services provision across the civil service. This allows departments and offices to focus on their core purpose of effective front-line service delivery. The NSSO is contributing to the modernisation of corporate administration and professionalisation of business functions across the civil and public service.
  • The NSSO has two shared services operations based in Clonskeagh, Tullamore, Killarney and Galway: HR Shared Services, providing HR and pensions administration service to 35,400 civil and public servants, and Payroll Shared Services, now administering payroll, travel and expense, and pension payments to 125,300 civil and public servants. A project is well underway to develop the shared services model for Government financial management and this will go live in 2018.


NSSO Press & Communications Unit: or 087 9221941/086 0442615.