Our Public Service 2020

Our Public Service 2020 is the new framework for development and innovation in the public service which was launched in December 2017. This new phase of public service reform will focus on supporting sustainable, continuous progress across the public service. It aims to build a stronger public service and to deliver better quality services to the Irish public. Implementation of the framework will begin in 2018.

There are 18 actions which include new initiatives and actions focused on building on reforms already in place.

Our Public Service 2020 is built on three pillars:

  • Delivering for our public
  • Innovating for our future
  • Developing our people and organisations

Our Public Service 2020 has a strong focus on outcomes. High-level outcomes for the public service have been identified. The framework will significantly contribute to achieving these. Responsibility for achieving the actions will be shared by leaders across the civil and public service. Government departments and major offices will complete implementation plans which will be flexible and will evolve over the lifetime of the framework.

The framework was developed with input from the public and from the public service. It is also informed by lessons identified in the OECD Assessment of the Public Service Reform Plan 201416.

You can download a copy of Our Public Service 2020 and related material including a summary booklet and Irish language versions here.

Previous Public Service Reform Plans

Since the first public service reform plan was published in November 2011, a comprehensive programme of reform has been implemented. This enabled the public service to continue to provide essential services at a time when demand for those services increased and resources were very constrained.

The second plan, Public Service Reform Plan 2014-2016, was published in January 2014. This wave of reforms built on the progress made under the 2011-2013 plan and refocused the Government’s ambition for reform. The 2014-2016 programme of reform reflected the need to maintain a focus on reducing costs and increasing efficiency but had an ambitious overarching objective of delivering better outcomes for all stakeholders and a strong emphasis on service improvement.

Five progress reports on public service reform have been published to date. Those on the implementation on the first phase were published in September 2012 and January 2014. Progress reports on implementation of the 2014-16 phase were published in March 2015 and April 2016 with a video on the plan posted on youtube in 2015. The final Progress Report on the 2014-16 plan was published in July 2017 alongside an OECD Assessment of the Plan and two case studies on reform (on INTREO and the Office of Government Procurement). A further case study on Tusla was published in September 2017. These publications coincided with the launch of a public consultation on the next and third phase of reform, Our Public Service 2020.

Key achievements of the reform programme to date as noted by the OECD in their Assessment of Ireland’s Second Public Reform Plan 2014–2016, include the Civil Service Renewal Plan; the establishment of the Office of Government Procurement and the National Shared Services Office; and one-stop-shops such as Intreo for jobseekers and Local Enterprise Offices for businesses.

Publications including the OECD Assessment can also be found here, or can be provided on request by emailing pressoffice@per.gov.ie. Information on the public consultation can be found here.

If you have difficulty downloading any of the documents above, please contact pressoffice@per.gov.ie.